Sell Buy Rent


 


So, you've handed in your notice to vacate... what's next?


So, you've handed in your notice to vacate... what's next?

The sellbuyrent team would like to wish you all the best in the future.  We thank you for choosing to rent with us and hope to work with you again. We look forward to helping you through your vacate obligations to ensure a smooth transition for you.

Moving out of a rental property can be a very busy and often stressful time. That's why we have designed this pack, which is full of helpful information, hints and tips to assist you with your vacate! This handbook, used in conjunction with the letter you receive from your Property Manager, will go a long way to ensuring the end of your tenancy is as smooth sailing as possible, but if you have any questions or need further assistance remeber to call your Property Manager.


We want you to get your bond back, here's how!


We want you to get your bond back, here's how!

Tenants moving out of a rental property need to:

  • Return the property to the condition as recorded on the Ingoing Condition Report, fair wear and tear excepted
  • Employ a professional carpet cleaner to have the carpets cleaned and provide a tax invoice / receipt 
  • Finalise any outstanding money (including rent, invoices, etc.) before handing back possession
  • Return all keys and access remotes/cards (plus any spares created during the tenancy) 
  • Supply a forwarding address and updated contact details
  • Arrange for the disconnection of their utilities and redirection of their mail
  • Complete a bond claim form with your bank details for prompt allocation of bond monies

If there is a pool at the property:

  • Return it in the standard it was in when you took possession of the property and leave the pump running until after the vacate inspection has been completed to 

Condition Reports, Cleaning and Damages


Condition Reports, Cleaning and Damages

Cleaning and Damages

If any damages have occured during your tenancy (e.g. broken light fittings, blown globes, damaged fly screens, chips in walls etc...) you will need to ensure they are repaired prior to hand over by a qualified trades person. It is your responsibility as the tenant to ensure that your property is completely prepared for hand over by your vacate date. After the vacate inspection has been completed, if there are outstanding items noted, you may be provided up to 48 hours to access the property and have the items attended to. If you do not respond to our communications or you fail to remedy the items within the time frame specified, the Property Manager is under no legal obligation to provide you with any more time to return to the property to repair damages or carry out cleaning. In this instance, outstanding items will be attended to by our contractors, and we will provide you with payment options for the invoices.

The condition of the property:

Upon receipt of the your vacate pack sent by your Property Manager, you will find a copy of your Ingoing Condition Report, which was signed at the beginning of your tenancy which recorded the condition of the premises at the time you took possession.

The Ingoing Condition Report is the proper record of the condition of the property when you moved in. The Ingoing Condition Report is also the most fair record as it contains a consensus in comments between Landlord and Tenant. There is little by way of wriggle room in this – so please don’t be offended that we cannot rely on your memory or honesty, we can not rely on our own memories or honesty either - the record on the Ingoing Report trumps us all. This means that if an item is marked clean on ingoing and it is not clean at the vacate, it must be cleaned. If the item is marked undamaged at the ingoing and it is damaged – even accidentally – at the vacate, then it must be repaired.

As per the terms of your Lease Agreement, you are required to hand the property over to us in the same condition as your Ingoing Condition Report, fair wear and tear excepted. Your Property Manager will be comparing the condition of the premises at your vacate inspection to the Ingoing Condition Report, so it's important you refer to the report when preparing your property for hand over. Also in your pack will be a cleaning list to assist you with this part of the process, so you can tick off items once they are cleaned.

What is Fair Wear and Tear?

There is no set list of items that are considered fair wear and tear, but below we have some examples taken from the Fair Trading website to show what would be and what would not be the tenants responsibiltiy.

Fair Wear and Tear - Tenant Responsibility 

  • Missing curtains or curtains damaged by the tenant
  • Stains or burn marks in the carpet
  • Cuts, burn marks or stains in benchtops
  • Badly scratched or gouged wooden floors 
  • Unapproved paint jobs or paint jobs completed to an unsatisfactory standard
  • Broken glass in the window from a rock hitting it while mowing or child throwing a ball through it
  • Holes in walls left by the tenant removing picture frames, hooks or shelves they themselves have installed
  • Water stains on carpet caused by fishtanks or indoor pot plants

Fair Wear and Tear - Not The Tenants' Responsibility

  • Faded curtains or frayed blind cords
  • Furniture indentations or traffic marks in carpet 
  • Minor scuffs in high traffic areas in wooden floors
  • Wear marks on bench tops
  • Loose hinges or handles on doors or windows 
  • Cracks in walls, ceilings or cornices from movement of the house 
  • Stains on carpet from a leaking roof or poor plumbing job

 


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Professional Services


Professional Services

We recommend vacating tenants to use professional services where possible during the vacate process, as it takes a lot of pressure off and ensures that the cleaning and any repairs will be completed to a high standard. Make no mistake, cleaning an entire property to the standard required at vacate is no small task! If you need a hand, please contact one of our recommended professionals below.

Recommended Professional Cleaning Services

Professional Cleaning - we use and recommend Cleaner Places cleaning services 0432 947 725

Carpet Cleaner - we use and recommend Aldonga Carpet Care 0418 690 829, or Border Carpet Cleaning 0418 863 445

Lawn Mowing/Gardening - we use and recommend Aaron Thorpe - 0407 306 281

Pest Controller/Fumigator - we use and recommend Andrew Fagan’s Pest Control 02 6029 6128, or Hume Pest Control 0412 576 541


Keys and Hand Over


Keys and Hand Over

When you receive your vacate pack you will receive a photocopy of the keys that you received upon moving in. Please ensure all keys, including remote controls are returned, to our office by 5:00pm on your vacate date.  Failure to return all access items by 5:00pm may result in additional rent being charged up to and including the date the keys are returned. If you have lost any keys or remotes to the property you will need to have them replaced by a locksmith at your own cost. Please also remember to replace any dead batteries in your garage remotes and smoke alarms if necessary. 

Upon handover of the keys, all listed tenants will be required to sign paperwork relevant to the ending of the tenancy, including the Bond Claim Form and North East Water Vacate form. Each listed tenant will need to provide their bank account details and their forwarding address in order to complete the Bond Claim Form on the day of hand over.


Cleaning Products


Cleaning Products

Some of the products we recommend you use include:

Magic Erasers - can be used to easily remove dirty marks and scuff marks from walls 

Multipurpose Spray

Glass Cleaner

Gumption - can be used for a variety of arears including bathrooms, kitchens, walls, rust marks, ovens, and more.

Toilet Bleach Gel

 


Bond & Rent Payments


Bond & Rent Payments

Bond

It is very important to remember that your Bond is not to be used as rent money, in fact for Victorian tenancies Consumer Affairs state very clearly that trying to use Bond money to pay rent is a fineable offence. Your Bond is taken as a security deposit for the end of the tenancy for items such as cleaning or damages. 

Once the vacate inspection has been conducted by your Property Manager and all items have been completed the Bond Claim form will be faxed to the relevant authority. You should expect any allocated refund to be available in your account within 3 - 5 business days from the date the form is faxed.

Should funds not be available after this time frame, you will need to contact the relevant authority to check on your refunds progress.


Re-leasing the Property


Re-leasing the Property

Property Inspections

Upon receiving the Landlords instructions, I will be advertising the property to re lease it and will need to carry out open inspections at the property. Your assistance and co-operation in allowing inspections for prospective tenants is greatly appreciated. We will contact you to arrange suitable times that are convenient for you and your family and will try to limit inspections during this time. At each inspection I will be at the property to show potential tenants through, and we will never give out keys to your property for potential tenants to look through unsupervised. 


Contact Us



Contact Us

If you have any further questions please do not hesitate to contact your property manager.

Phone: 02 6056 9877

Email: frontdesk@sbrrealestate.com.au

Address: 1/103 Hume Street, Wodonga VIC 3690

Postal Address: PO Box 581, Wodonga VIC 3689

Opening Hours: Monday to Friday, 9am - 5:00pm


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