Cleaning and Damages
If any damages have occured during your tenancy (e.g. broken light fittings, blown globes, damaged fly screens, chips in walls etc...) you will need to ensure they are repaired prior to hand over by a qualified trades person. It is your responsibility as the tenant to ensure that your property is completely prepared for hand over by your vacate date. After the vacate inspection has been completed, if there are outstanding items noted, you may be provided up to 48 hours to access the property and have the items attended to. If you do not respond to our communications or you fail to remedy the items within the time frame specified, the Property Manager is under no legal obligation to provide you with any more time to return to the property to repair damages or carry out cleaning. In this instance, outstanding items will be attended to by our contractors, and we will provide you with payment options for the invoices.
The condition of the property:
Upon receipt of the your vacate pack sent by your Property Manager, you will find a copy of your Ingoing Condition Report, which was signed at the beginning of your tenancy which recorded the condition of the premises at the time you took possession.
The Ingoing Condition Report is the proper record of the condition of the property when you moved in. The Ingoing Condition Report is also the most fair record as it contains a consensus in comments between Landlord and Tenant. There is little by way of wriggle room in this – so please don’t be offended that we cannot rely on your memory or honesty, we can not rely on our own memories or honesty either - the record on the Ingoing Report trumps us all. This means that if an item is marked clean on ingoing and it is not clean at the vacate, it must be cleaned. If the item is marked undamaged at the ingoing and it is damaged – even accidentally – at the vacate, then it must be repaired.
As per the terms of your Lease Agreement, you are required to hand the property over to us in the same condition as your Ingoing Condition Report, fair wear and tear excepted. Your Property Manager will be comparing the condition of the premises at your vacate inspection to the Ingoing Condition Report, so it's important you refer to the report when preparing your property for hand over. Also in your pack will be a cleaning list to assist you with this part of the process, so you can tick off items once they are cleaned.
What is Fair Wear and Tear?
There is no set list of items that are considered fair wear and tear, but below we have some examples taken from the Fair Trading website to show what would be and what would not be the tenants responsibiltiy.
Fair Wear and Tear - Tenant Responsibility
- Missing curtains or curtains damaged by the tenant
- Stains or burn marks in the carpet
- Cuts, burn marks or stains in benchtops
- Badly scratched or gouged wooden floors
- Unapproved paint jobs or paint jobs completed to an unsatisfactory standard
- Broken glass in the window from a rock hitting it while mowing or child throwing a ball through it
- Holes in walls left by the tenant removing picture frames, hooks or shelves they themselves have installed
- Water stains on carpet caused by fishtanks or indoor pot plants
Fair Wear and Tear - Not The Tenants' Responsibility
- Faded curtains or frayed blind cords
- Furniture indentations or traffic marks in carpet
- Minor scuffs in high traffic areas in wooden floors
- Wear marks on bench tops
- Loose hinges or handles on doors or windows
- Cracks in walls, ceilings or cornices from movement of the house
- Stains on carpet from a leaking roof or poor plumbing job